All connectors
Intercom integration
Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale
Connect Intercom to Xenition and work with it from chat, from an agent, or on a schedule — alongside every other app you have connected, in one workspace.
What you can do with Intercom
Ask in plain language and Xenition calls the right one:
- Add subscription to a contact — You can add a specific subscription to a contact. In Intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.Attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.Attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that sub
- Add tag to contact — Tool to add a tag to a contact in Intercom. Use when you need to attach or add a specific tag to a contact for categorization or tracking purposes.
- Archive contact — Tool to archive a single contact in Intercom. Use when you need to archive a contact by their ID.
- Assign conversation — Assigns a conversation to a specific admin or team in Intercom. Mutates live conversation state; confirm intent before bulk-assigning multiple conversations.
- Attach contact to company — Tool to attach a contact to a company in Intercom. Use when you need to associate a contact with a company.
- Attach contact to conversation — Tool to attach a contact participant to a conversation on behalf of admin or contact. Use when you need to add a new participant to an existing conversation.
- Attach tag to conversation — Tool to add a tag to a specific conversation in Intercom. Use when you need to attach or tag a conversation.
- Attach tag to ticket — Tool to add a tag to a ticket in Intercom. Use when you need to attach or add a specific tag to a ticket for categorization or tracking purposes.
- Block contact — Tool to block a single contact in Intercom. Use when you need to block a contact, which will also archive their conversations.
- Cancel data export — Tool to cancel an active content data export job. Use when you need to terminate an ongoing export and update its status to 'canceled'.
- Close conversation — Closes a conversation in Intercom, marking it as resolved. Requires explicit user confirmation before calling; closing is irreversible without a separate reopen action. Send any reply via INTERCOM_REPLY_TO_CONVERSATION before calling this tool — parallel execution on the same conversation causes conflicts.
- Create an article — You can create a new article by making a POST request to `https://api.intercom.io/articles`.
- Create a collection — You can create a new collection by making a POST request to `https://api.intercom.io/help_center/collections.`
- Create a note — You can add a note to a single contact.
- Create contact — Tool to create a new contact in Intercom workspace. Use when you need to add a user or lead to Intercom. At least one identifier (email, external_id, or role) must be provided.
- Create content import source — Tool to create a new content import source for the Fin Content Library. Use when you need to create a container for External Pages to be ingested into Intercom's AI content system.
- Create conversation — Creates a new conversation in Intercom. Requires exactly one of from_user_id or from_contact_id — both are schema-optional but at least one must be provided.
- Create data attribute — Tool to create a custom data attribute for contacts or companies. Use when you need to define a new attribute to track additional information beyond standard fields.
- Create data event — Tool to submit a data event to Intercom to track user activities. Use when you need to notify Intercom of user actions and changes. Events are detected as duplicates using workspace ID, contact identifier, event name, and timestamp.
- Create data export — Tool to initiate an async data export job for message content. Use when you need to export messages created within a specific timeframe. Only one active job per workspace is allowed; exceeding this limit triggers a 429 error. Jobs expire two days after completion.
- Create external page — Tool to create an external page in Fin Content Library or update an existing page by external ID. Use when you need to ingest new content or update existing content for AI-generated answers. Supports upsert behavior: if a page with the same source_id and external_id exists, it will be updated instead of creating a new one.
- Create help center section — Tool to create a new help center section within a collection. Use when you need to add a new section to organize articles in the help center hierarchy (Help Center → Collections → Sections → Articles). Supports multilingual content via translated_content parameter.
- Create internal article — Tool to create a new internal article for team knowledge sharing. Use when you need to add new internal documentation or knowledge base articles for team members.
- Create or update a company — You can create or update a company. Companies will be only visible in Intercom when there is at least one associated user. Companies are looked up via `company_id` in a `POST` request, if not found via `company_id`, the new company will be created, if found, that company will be updated. {% admonition type="attention" name="Using `company_id`" %} You can set a unique `company_id` value when creati
- Create or update tag — Tool to create or update a tag, and optionally tag/untag companies or tag contacts. Use when you need to create a new tag, update an existing tag, or apply/remove tags to/from companies or users.
- Create ticket — Tool to create a ticket in Intercom to track customer requests and issues. Use when you need to create a new support ticket with specified type, contacts, and attributes.
- Create a ticket type — Tool to create a new ticket type that defines the data structure for tracking customer requests. Use when you need to establish a new category of tickets with specific fields and states.
- Create ticket type attribute — Tool to create a new attribute for a ticket type in Intercom. Use when you need to add custom attributes to ticket types for data collection.
- Create event summaries — Tool to create event summaries for a user to track event occurrences. Use when you need to bulk update event counts for a user.
- Delete an article — You can delete a single article by making a DELETE request to `https://api.intercom.io/articles/<id>`.
…and 20 more Intercom actions available in the workspace.
Give an agent access to Intercom
An agent you create can use Intercom on your behalf and keep working while you do something else. Every action an agent takes goes through an approval gate first, so nothing touches your Intercom account without you agreeing to it.
Other connectors
Frequently asked questions
How do I connect Intercom to Xenition?
Open the connectors directory in Xenition, find Intercom, and sign in when the authorisation window opens. The connection is managed for you — there is no API key to create, paste or rotate.
What can Xenition do with Intercom?
Xenition can run 50 different Intercom actions, including Add subscription to a contact, Add tag to contact, Archive contact. You ask in plain language and the right one is called for you.
Can an agent use Intercom on my behalf?
Yes. Agents can use Intercom while you do something else, and every action passes through an approval gate before it runs.
Is there a free plan?
Yes. Xenition starts free with 25,000 credits a month and no credit card, and all connectors are available on every plan.