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All connectors

WhatsApp integration

Enables interaction with customers through the WhatsApp Business API for messaging and automation. Only supports WhatsApp Business accounts, not WhatsApp Personal accounts.

Connect WhatsApp to Xenition and work with it from chat, from an agent, or on a schedule — alongside every other app you have connected, in one workspace.

What you can do with WhatsApp

Ask in plain language and Xenition calls the right one:

Block WhatsApp Users — Block one or more WhatsApp users to prevent them from sending messages to your business phone number. Use this action when you need to prevent specific users from contacting your business through WhatsApp. Blocked users will receive an error if they attempt to send messages to your business phone number. This action is irreversible — blocked users cannot unblock themselves and must contact your bu
Configure WhatsApp Conversational Automation — Configure conversational automation settings for a WhatsApp Business phone number. Sets up away messages, greeting messages, custom commands, and ice breaker prompts to automate customer interactions. Use this action to enable automated responses when your business cannot respond in real-time. Use this action when you need to: - Enable welcome messages for new customer conversations - Define custo
Create WhatsApp Flow — Create a new WhatsApp Flow for the WhatsApp Business Account. Use this action when you want to create an interactive flow that can collect user data, guide users through a process, or provide structured interactions within WhatsApp conversations. The flow starts in DRAFT status and must be configured with Flow JSON before it can be published. Note: The created flow is in DRAFT status and must be p
Create WhatsApp Max Price Agreement — Create a max price agreement for WhatsApp marketing messages pricing. Max price agreements set a ceiling on the per-conversation price you'll pay for WhatsApp messaging across your WhatsApp Business Account. This is useful for controlling costs and ensuring predictable pricing for your messaging campaigns. Use this action when you need to set up pricing agreements for marketing, utility, or authen
Create message template — Create a new message template for the WhatsApp Business Account. Templates must be approved by WhatsApp before they can be used. Templates are required for marketing messages and messages sent outside the 24-hour window.
Create QR Code — Create a new QR code with a prefilled message for a WhatsApp Business phone number. Use this action when you need to generate a shareable QR code that customers can scan to start a conversation with your business. When scanned, the QR code will automatically populate the message input field with the specified prefilled message, making it easy for customers to initiate contact. The QR code can be c
Create upload session for WhatsApp — Create a resumable upload session for large file uploads to WhatsApp. This action initiates an upload session that allows you to upload large files in chunks. First create a session, then use the session ID and URI to upload file data in subsequent requests. This is useful for uploading videos and large images that exceed the size limits of direct uploads. Use this action when you need to upload m
Delete WhatsApp Media — Delete a WhatsApp media file previously uploaded via the Media API. Use when you need to remove a media object you uploaded earlier (e.g. to free up storage or to retract content). The deletion is permanent — the media_id will no longer be retrievable. Note: media uploaded via Cloud API is normally retained by Meta for 30 days; this operation removes it before the automatic expiry.
Delete message template — Delete a message template from the WhatsApp Business Account by name. This permanently removes the template and it cannot be recovered. When you delete a template by name, all templates with that name across all languages will be deleted. Names of deleted templates cannot be reused for 30 days. Important: Only delete templates that are no longer needed, as this operation is irreversible.
Delete QR Code — Delete a specific QR code from a WhatsApp Business phone number. Use this action when you need to permanently remove a QR code that is no longer needed. This operation is irreversible — once deleted, the QR code cannot be recovered or recreated with the same identifier. This action permanently deletes the QR code and cannot be undone.
Deregister WhatsApp Business Phone Number — Deregister a WhatsApp Business phone number from the Cloud API. Use when you need to stop sending messages from a phone number — for example before migrating it to another WhatsApp Business Account, before re-registering with a new PIN, or when retiring the number. After deregistration, the phone number can be registered again via register_phone. Destructive operation: after deregistration the pho
Get WhatsApp Business Account Activities — Retrieve activity history for a WhatsApp Business Account. This action returns a paginated list of activities such as phone number verifications, user additions, and other administrative actions performed on the WABA. Use this action when you need to audit administrative actions, track changes to your WhatsApp Business Account, or monitor user access and modifications.
Get WhatsApp Business Account Details — Retrieve comprehensive details about a WhatsApp Business Account (WABA). Returns configuration, status, and settings information including account review status, business verification status, timezone, and ownership details. Use this action when you need to audit your WhatsApp Business Account configuration, verify account status, or retrieve account-level settings and metadata.
Get WhatsApp Business Compliance Info — Retrieve comprehensive business compliance information for a WhatsApp Business phone number. Returns regulatory and compliance details including entity registration status, grievance officer contact information, and customer care details. Use this action to verify business compliance status, review registered business information, and ensure proper contact details are configured for regulatory req
Get Business Encryption — Retrieve the WhatsApp Business public key and its signature verification status. Use this action when you need to obtain the end-to-end encryption public key for a WhatsApp Business phone number. This is useful for setting up secure messaging integrations and verifying the authenticity of messages. The response includes the base64-encoded public key and its signature status.
Get business profile — Get the business profile information for a WhatsApp Business phone number. This includes business details like description, address, website, and contact info.
Get client WhatsApp Business Accounts — Retrieve WhatsApp Business Accounts shared with or managed by a business portfolio. Use this action when you need to get WhatsApp Business Accounts (WABAs) that are client accounts shared with or managed by a specific business portfolio, as opposed to accounts directly owned by that business. This is useful for agencies managing accounts for multiple clients, or for businesses accessing accounts s
Get WhatsApp Commerce Settings — Get commerce settings for a WhatsApp Business phone number. Retrieves cart and catalog visibility settings for a specific WhatsApp Business phone number. Use this action to check whether shopping cart and product catalog features are enabled for customer interactions. This is useful for managing e-commerce capabilities on your WhatsApp Business account. Use when you need to verify the current comm
Get Flow Assets — List assets associated with a WhatsApp Flow. Use this action when you need to retrieve the assets (such as flow.json) that are associated with a WhatsApp Flow. The response includes download URLs for each asset that can be used to fetch the actual content. Note: The download URLs are typically valid for a limited time period and should be used promptly after retrieval.
Get Join Requests — Get all pending join requests for a WhatsApp group. Use this action when you need to retrieve pending requests from users who want to join a WhatsApp group. This is useful for group administration, moderation, and managing group membership. Results can be paginated using the 'after' and 'before' cursors from the paging response.
Get media info — Get metadata and download URL for uploaded WhatsApp media. Returns media ID, download URL (valid for 5 minutes), MIME type, SHA256 hash, and file size. The download URL can be used to retrieve the actual media file.
Get WhatsApp Message History — Retrieve message history for a WhatsApp Business phone number. Returns a paginated list of messages with their delivery status information, including events like delivery status updates, timestamps, and webhook information. Use this action when you need to track message delivery status, audit message history, or retrieve detailed information about specific messages. Use when you want to check if m
Get message templates — Get all message templates for the WhatsApp Business Account. Templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get owned WhatsApp Business Accounts — Retrieve WhatsApp Business Accounts owned by a business portfolio. Use this action when you need to get all WhatsApp Business Accounts (WABAs) that are directly owned by a specific business. This differs from client accounts which are shared with the business. This is useful for managing your own accounts, querying their details, and navigating through paginated results. The action supports filter
Get phone number — Retrieve detailed information about a specific WhatsApp Business phone number. Returns phone number details including verification status, quality rating, display number, verified business name, throughput limits, and webhook configuration. Use this to check phone number status, settings, and capabilities. To get available phone number IDs, first call WHATSAPP_GET_PHONE_NUMBERS.
Get phone numbers — Retrieve all phone numbers registered to your WhatsApp Business Account. Returns phone number IDs, display numbers, verification status, quality ratings, and messaging throughput limits. Use the phone number ID from the response to send WhatsApp messages via other API actions.
Get WhatsApp Schedules — Retrieve campaign schedules associated with a WhatsApp Business Account. Use this action when you need to list all scheduled campaigns for a WABA, including their status, timing, and recurrence patterns.
Get WhatsApp Cloud API Settings — Get Cloud API settings for a WhatsApp Business phone number. Retrieves calling, storage, and payload encryption settings for a specific WhatsApp Business phone number. This includes information about call features, IP addresses for calling, data storage preferences, and encryption settings. Use this action to check the current configuration and capabilities of a phone number's Cloud API integratio
Get Subscribed Apps — Get all applications currently subscribed to webhooks for a WhatsApp Business Account. Use this action when you need to retrieve the list of third-party applications or integrations that are subscribed to receive webhook events for a specific WABA.
Get message template library — Browse the pre-built message template library for WhatsApp Business Account. This retrieves a list of available templates that can be used for messaging. Use when you need to discover available message templates for sending marketing, utility, or authentication messages to WhatsApp users.

…and 20 more WhatsApp actions available in the workspace.

Give an agent access to WhatsApp

An agent you create can use WhatsApp on your behalf and keep working while you do something else. Every action an agent takes goes through an approval gate first, so nothing touches your WhatsApp account without you agreeing to it.

Other connectors

Frequently asked questions

How do I connect WhatsApp to Xenition?

Open the connectors directory in Xenition, find WhatsApp, and sign in when the authorisation window opens. The connection is managed for you — there is no API key to create, paste or rotate.

What can Xenition do with WhatsApp?

Xenition can run 50 different WhatsApp actions, including Block WhatsApp Users, Configure WhatsApp Conversational Automation, Create WhatsApp Flow. You ask in plain language and the right one is called for you.

Can an agent use WhatsApp on my behalf?

Yes. Agents can use WhatsApp while you do something else, and every action passes through an approval gate before it runs.

Is there a free plan?

Yes. Xenition starts free with 25,000 credits a month and no credit card, and all connectors are available on every plan.