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Dialpad integration

Dialpad is a cloud-based business phone system and contact center platform that enables voice, video, messages and meetings across your existing devices

Connect Dialpad to Xenition and work with it from chat, from an agent, or on a schedule — alongside every other app you have connected, in one workspace.

What you can do with Dialpad

Ask in plain language and Xenition calls the right one:

• Access control policies listing — Retrieves a list of access control policies for the authenticated Dialpad company. This endpoint allows company administrators to view all custom sets of permissions defined for AI Contact Center settings. It should be used when auditing existing policies, preparing to assign roles to users, or before creating new policies to avoid duplication. The endpoint provides an overview of all policies but
• Add blocked phone numbers — Adds specified phone numbers to the blocked list in Dialpad. This endpoint allows users to block unwanted or spam numbers, preventing incoming calls or messages from these numbers. It accepts a list of E.164 formatted phone numbers and adds them to the user's blocked list. This tool should be used when there's a need to block multiple phone numbers at once, enhancing the platform's call and messag
• Add department operator by id — Adds a new operator to a specific department in Dialpad. This endpoint allows you to assign either a user or a room as an operator, with the option to specify their role. It's used to manage call handling and department operations by adding new operators or updating existing ones with different roles. The department ID is specified in the URL path. Use this when setting up new departments, expandi
• Add member to channel — Adds a new member to a specified channel within the Dialpad communication platform. This endpoint allows you to expand the membership of a channel by providing the user ID of the person you want to add. It's particularly useful for programmatically managing channel memberships, such as when onboarding new team members or reorganizing communication structures. The endpoint should be used when you n
• Add member to coaching team — Adds a new member to a specific coaching team in Dialpad. This endpoint allows you to assign a user to a coaching team with a designated role, enabling effective team management and performance monitoring. Use this when you need to include a new coach or trainee in an existing coaching team. The endpoint requires the coaching team ID in the URL path and the member details in the request body. It's
• Add operator to call center — This endpoint adds a new operator to a specified call center in the Dialpad system. It allows for the configuration of the operator's role, skill level, and license type, as well as managing phone number retention when switching to a support license. Use this endpoint when you need to expand your call center team or adjust an existing user's role within the call center. The endpoint is particularl
• Add operator to office — This endpoint adds a new operator to a specific office within the Dialpad system. It allows administrators to assign users or rooms as operators, enhancing the office's communication capabilities. The endpoint requires the office ID (specified in the path), the operator's ID, and the type of operator (user or room). Optionally, the role of the new operator can be set to either standard operator or
• Add participant to call — Adds a new participant to an existing call in the Dialpad system. This endpoint allows you to include additional members in an ongoing call by specifying either a phone number or a target within your Dialpad organization. Use this when you need to add someone to a call that is already in progress, such as bringing in an expert or including a manager in a customer service call. The endpoint require
• Assign fax line to target — Creates and assigns a new fax line to a specified target (user or department) in the Dialpad system. This endpoint allows you to set up a fax line with various options, including reserved numbers, area code-based searches, or toll-free numbers. Use this when you need to provision a new fax line for a user or department, or when you want to assign an existing number as a fax line. The endpoint is f
• Assign number to call router — This endpoint assigns a phone number to a specific call router in the Dialpad system. It allows users to either provide a full phone number for assignment or specify an area code to automatically select an available number within that region. The assigned number can optionally be set as the primary number for the call router. This functionality is crucial for setting up and managing call routing w
• Assign phone number to office — This endpoint assigns a phone number to a specific office in the Dialpad system. It allows you to either specify a particular phone number or request an available number from a given area code. The assigned number can optionally be set as the primary number for the office. Use this endpoint when you need to add a new phone number to an office or change the office's primary number. It's particularl
• Assign phone number to room — Assigns a phone number to a specified room in Dialpad. This endpoint allows you to either assign a specific phone number or request a number from a given area code. It's useful for setting up new rooms or updating existing ones with additional or primary phone numbers. The assigned number can optionally be set as the primary number for the room. Use this endpoint when you need to manage phone numb
• Assign phone number to target — Assigns a phone number to a specified target within the Dialpad system. This endpoint allows you to either assign a specific number or request a number from a given area code. It can be used to add new numbers to various entities such as users, departments, or call centers. The assigned number can optionally be set as the primary number for the target. This tool is particularly useful for managing
• Assign phone number to user — This endpoint assigns a phone number to a specific Dialpad user. It allows for either searching for an available number within a given area code or assigning a specific number to the user. The assigned number can optionally be set as the user's primary number. Use this endpoint when you need to provide a user with a new phone number or add an additional number to their account. It's particularly u
• Assign policy to user by id — Assigns an access control policy to a specific user within the Dialpad system. This endpoint allows administrators to grant customized settings permissions to users at various levels of the organization: company-wide, for specific offices, or for contact centers. It's particularly useful for implementing Role-Based Access Control (RBAC) and managing user permissions across different parts of the D
• Attach labels to call — Creates or updates labels for a specific call in the Dialpad system. This endpoint allows you to attach one or more labels to a call, which can be used for categorization, filtering, or tracking purposes. The function takes a call ID and an array of label strings, replacing any existing labels on the call with the provided set. Use this when you need to categorize a call or update its existing lab
• Configure call center settings — This endpoint creates a new call center within the Dialpad system with customizable settings for call handling, routing, operational hours, and advanced features. It allows for detailed configuration of call center behavior, including auto-recording, hold queue management, alert thresholds, and voice intelligence integration. Use this endpoint when setting up a new call center or department that r
• Create access control policy — Creates a new access control policy in Dialpad, defining a set of permissions and their application scope. This endpoint allows administrators to establish granular control over various Dialpad features and settings. It's used to manage user access and configure operational parameters across different levels of the organization. The policy created can encompass a wide range of permissions, from ag
• Create agent status subscription — Creates or updates an agent status subscription for real-time monitoring of contact center agent statuses in Dialpad. This endpoint allows you to configure event notifications for changes in agent availability, such as when agents become available, busy, or go off-duty. Use this when setting up integrations that require up-to-date information on agent statuses for workforce management, real-time d
• Create callback — Creates a callback request in a Dialpad call center. This endpoint allows you to initiate a callback to a specified phone number through a designated call center. It's useful for implementing features like "Request a Call" on websites or applications, or for scheduling return calls to customers. The endpoint doesn't immediately place the call but queues it in the specified call center for an agent
• Create call review share link — Creates a shareable link for a specific call review in the Dialpad platform. This endpoint allows users to generate a URL that can be used to share call recordings or summaries with others, either within the company or publicly. It's particularly useful for sharing important call information, training materials, or for compliance purposes. The function provides control over the privacy level of th
• Create call router configuration — Creates a new call router in the Dialpad system, allowing for custom call routing logic based on a specified URL. This endpoint configures essential settings for the call router, including its name, default target for fallback scenarios, and the routing URL for decision-making. It's used when setting up a new automated call distribution system or when implementing custom call routing logic for an
• Create channel endpoint — Creates a new communication channel within the Dialpad platform. This endpoint allows users to set up a dedicated space for team collaboration, discussions, or topic-specific conversations. It's particularly useful for organizing communication within a company or project. The created channel can be either public or private, providing flexibility in managing access and information sharing. Use this
• Create custom ivr with audio file — Creates a new custom Interactive Voice Response (IVR) system within the Dialpad platform. This endpoint allows you to define and configure an IVR workflow by specifying its type, associated audio file, and target assignment. Use this when setting up automated phone menus, call routing systems, or customized voice interactions for different parts of your Dialpad organization. The IVR can be assigne
• Create new contact entry — The CreateContact endpoint adds a new contact to Dialpad's system. Use it to create local or shared contacts with comprehensive information. Ideal for user onboarding, data migration, or system integrations. Supports various contact details, with some fields restricted to single-line entries for consistency.
• Create new department record — Creates a new department within the Dialpad system with customizable settings for call handling, operating hours, and advanced features. This endpoint allows for detailed configuration of department properties, including automatic call recording, hold queue management, custom operating hours, call routing strategies, and voice intelligence settings. It's particularly useful for setting up complex
• Create pin for international room calls — Creates a PIN for protected international calls from a Dialpad room. This endpoint generates a unique PIN that can be used to authenticate and authorize international calls made from a specific Dialpad room. It's particularly useful for businesses that want to control and track international calling capabilities within their organization. The generated PIN adds an extra layer of security, ensuring
• Create room in office via post — Creates a new room within a specified office in the Dialpad system. This endpoint is used to set up physical or virtual spaces for collaboration, meetings, or other communication purposes. It allows you to define a room with a name and associate it with a specific office. This is particularly useful for organizations managing multiple locations or wanting to organize their communication spaces eff
• Create schedule reports endpoint — Creates a scheduled report in the Dialpad system for various types of communication data. This endpoint allows users to automate the generation and delivery of reports on a regular basis, such as call logs, user statistics, or voicemails. It's particularly useful for managers, administrators, and analysts who need consistent, periodic insights into communication patterns and performance metrics. T
• Create secondary office — Creates a new office within the Dialpad system with specified configurations and settings. This endpoint allows you to set up a new office location or entity, including its billing information, operational hours, routing options, and various communication preferences. Use this when you need to add a new office to your Dialpad organization, such as when expanding to a new location or setting up a s

…and 20 more Dialpad actions available in the workspace.

Give an agent access to Dialpad

An agent you create can use Dialpad on your behalf and keep working while you do something else. Every action an agent takes goes through an approval gate first, so nothing touches your Dialpad account without you agreeing to it.

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Frequently asked questions

How do I connect Dialpad to Xenition?

Open the connectors directory in Xenition, find Dialpad, and sign in when the authorisation window opens. The connection is managed for you — there is no API key to create, paste or rotate.

What can Xenition do with Dialpad?

Xenition can run 50 different Dialpad actions, including Access control policies listing, Add blocked phone numbers, Add department operator by id. You ask in plain language and the right one is called for you.

Can an agent use Dialpad on my behalf?

Yes. Agents can use Dialpad while you do something else, and every action passes through an approval gate before it runs.

Is there a free plan?

Yes. Xenition starts free with 25,000 credits a month and no credit card, and all connectors are available on every plan.