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Gorgias integration

Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication

Connect Gorgias to Xenition and work with it from chat, from an agent, or on a schedule — alongside every other app you have connected, in one workspace.

What you can do with Gorgias

Ask in plain language and Xenition calls the right one:

• Add Ticket Tags — Adds tags to a ticket in Gorgias.
• Create Account Setting — Creates a new account setting in Gorgias.
• Create Customer — Creates a new customer in Gorgias.
• Create Macro — Creates a reusable response macro and its ticket actions. Reference: https://developers.gorgias.com/reference/create-macro
• Create Rule — Create a JavaScript automation rule in Gorgias.
• Create Team — Creates a new team in Gorgias.
• Create Ticket — Creates a new ticket in Gorgias.
• Create View — Create a saved ticket-list view in Gorgias.
• Delete Customer — Deletes a specific customer from Gorgias.
• Delete Customers — Deletes multiple customers from Gorgias.
• Delete Customer Field Value — Deletes a specific field value for a customer in Gorgias.
• Delete Team — Deletes a specific team from Gorgias.
• Delete Ticket — Deletes a specific ticket from Gorgias.
• Delete Ticket Field Value — Deletes a specific field value for a ticket in Gorgias.
• Get Account — Retrieves your Gorgias account information.
• Get Customer — Retrieves a specific customer from Gorgias.
• Get Event — Retrieves a specific event from Gorgias.
• Get Team — Retrieves a specific team from Gorgias.
• Get Ticket — Retrieves a specific ticket from Gorgias.
• Get Ticket Message — Retrieves one message from a Gorgias ticket. Reference: https://developers.gorgias.com/reference/get-ticket-message
• List Account Settings — Lists all account settings in Gorgias.
• List Customers — Lists customers in Gorgias with various filtering options.
• List Customer Field Values — Lists all field values for a customer in Gorgias.
• List Events — Lists events in Gorgias. Returns event objects with pagination support via cursor. Reference: https://developers.gorgias.com/reference/get_api-events
• List Integrations — Lists Gorgias integrations, optionally filtered by integration type. Reference: https://developers.gorgias.com/reference/list-integrations
• List Messages — Lists messages in Gorgias, optionally filtered by ticket. Reference: https://developers.gorgias.com/reference/list-messages
• List Rules — Lists automation rules with optional name search. Reference: https://developers.gorgias.com/reference/list-rules
• List Tags — Lists workspace tags independently of any ticket. Reference: https://developers.gorgias.com/reference/list-tags
• List Teams — Lists teams in Gorgias.
• List Tickets — Lists tickets in Gorgias with various filtering options.

…and 14 more Gorgias actions available in the workspace.

Give an agent access to Gorgias

An agent you create can use Gorgias on your behalf and keep working while you do something else. Every action an agent takes goes through an approval gate first, so nothing touches your Gorgias account without you agreeing to it.

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Frequently asked questions

How do I connect Gorgias to Xenition?

Open the connectors directory in Xenition, find Gorgias, and sign in when the authorisation window opens. The connection is managed for you — there is no API key to create, paste or rotate.

What can Xenition do with Gorgias?

Xenition can run 44 different Gorgias actions, including Add Ticket Tags, Create Account Setting, Create Customer. You ask in plain language and the right one is called for you.

Can an agent use Gorgias on my behalf?

Yes. Agents can use Gorgias while you do something else, and every action passes through an approval gate before it runs.

Is there a free plan?

Yes. Xenition starts free with 25,000 credits and no credit card, and all connectors are available on every plan.