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Webex integration
Webex is a Cisco-powered video conferencing and collaboration platform offering online meetings, webinars, screen sharing, and team messaging
Connect Webex to Xenition and work with it from chat, from an agent, or on a schedule — alongside every other app you have connected, in one workspace.
What you can do with Webex
Ask in plain language and Xenition calls the right one:
- Create Team — Creates a new Webex team and automatically adds the authenticated user as a member. Teams are used to organize and group multiple rooms (spaces) under a common umbrella. Use this when you need to create a collaborative workspace for a project, department, or any group that needs multiple related discussion spaces. Note: The creator is automatically added as a team member and can manage team member
- Get Team Details — Tool to retrieve details for a specific team by teamId. Use when you need full metadata of a team before performing team-related operations.
- List Teams — Lists all teams the authenticated user belongs to. Teams are groups of people with shared rooms visible to all members. Use this when you need to find available teams, get team IDs for other operations, or discover which teams a user has access to. Results are ordered by creation date (newest first) and can be paginated using the max parameter.
- List Webhooks — Lists all webhooks registered for the authenticated user or organization. Supports optional filtering by maximum results and ownership type (creator vs org-wide).
- Create Message — Tool to post a message to a Webex room or person. Use when you have a target roomId or private recipient and want to send text, markdown, files, or card attachments.
- Create Room — Creates a new Webex room for team collaboration. The authenticated user is automatically added as a member. Use this to create group rooms for team discussions or associate rooms with existing teams. To create a 1:1 room, use the Create Message action with toPersonId/toPersonEmail instead. Note: Team rooms cannot be moved after creation. Bots cannot simultaneously create and classify rooms.
- Create Team Membership — Tool to add a person to a Webex team by personId or personEmail. Use when granting a user access to a team; requires teamId and one of personId or personEmail.
- Delete Membership — Tool to delete a Webex membership by its unique identifier. Use when you need to remove a member from a space after confirming the membership exists. Example: "Delete the membership with ID Y2lzY29zcGFjMDczNzA2Njg0ZDliY2YxNDE4NDQyYzQ5NDQzOTExYTk4".
- Delete Message — Tool to delete a Webex message by its unique identifier. Use after confirming the messageId to remove unintended or obsolete messages. Example: "Delete the message with ID Y2lzY29zcGFyazovL21lc3NhZ2UvYWJjMTIzNDU2Nzg5".
- Delete Room — Deletes a Webex room by its ID. Deleted rooms cannot be recovered. Note: Non-moderators will be removed from the room instead of deleting it (as a safety measure). Rooms that are part of a team will be archived instead of deleted. Use this when you need to permanently remove a room or leave a room.
- Get Membership Details — Tool to retrieve details for a specific membership. Use when you need metadata for a membership by its ID.
- Get Message Details — Tool to retrieve details for a specific message. Use when you need full content and metadata by message ID.
- Get Team Membership Details — Tool to retrieve details for a specific team membership. Use when you need metadata for a team membership by its ID.
- List Memberships — List memberships in Webex rooms. When called without parameters, returns memberships for all rooms the authenticated user belongs to. Use roomId to list all members of a specific room. Use personId or personEmail with roomId to check if a specific person is a member of a room. Supports filtering by teamId and limiting results with max parameter.
- List Messages — Tool to list messages in a room. Use when you need to retrieve chat history filtered by room, time window, or mentions.
- List Rooms — Tool to list rooms the authenticated user belongs to. Use after authentication when needing to retrieve spaces filtered by team, type, or sorted. Example: "List my group rooms sorted by last activity."
- List Team Memberships — Tool to list all memberships for a specific team. Use when you need to retrieve all members of a team, including their roles (moderator status). Requires a valid teamId.
- Get Person Details — Retrieves detailed profile information for a specific person by their ID. Returns comprehensive user details including contact information, organizational data, presence status, and Webex Calling information. Use when you need full profile details for a known person ID. To find person IDs, use the List People action first.
- List People — Tool to list people in your organization. Use when you need to retrieve people filtered by email, display name, IDs, roles, or location.
- Get Room Details — Tool to retrieve details for a specific room. Use when you need full metadata of a room before posting messages or updating settings.
- Update Membership — Updates a Webex room membership by ID to change moderator or monitor status. Use this to grant or revoke moderator privileges, or to enable/disable room monitoring for a member. Note: Assigning moderator status requires special account permissions; operations may fail with 403 Forbidden if the authenticated user lacks the necessary entitlements.
- Update Room — Update a room's title, lock status, or team association. The title parameter is always required by the Webex API - if you're only updating isLocked or teamId, you must still provide the current room title.
- Update Team — Tool to update a team's name by teamId. Use when you need to rename a Webex team. Example: "Change team 12345 name to 'Project X Team'".
- Create Webhook — Creates a Webex webhook to receive real-time event notifications via HTTP POST requests to your specified URL. Use this tool to register for automated notifications when resources (messages, rooms, memberships, meetings, etc.) are created, updated, deleted, or undergo other state changes. Webhooks enable event-driven integrations without polling. Important: The webhook will be automatically disabl
- Delete Webhook — Tool to delete a specific webhook. Use when you need to remove an existing webhook by its ID after confirming the identifier.
- Get Webhook Details — Retrieves detailed information about a specific Webex webhook by its ID. Use this action to: - Inspect a webhook's configuration (target URL, resource, event type, filters) - Verify webhook status (active/inactive) - Check webhook ownership and security settings (secret, ownedBy) - Get webhook metadata (creation date, creator, organization) The webhook must exist and be accessible with your curren
Give an agent access to Webex
An agent you create can use Webex on your behalf and keep working while you do something else. Every action an agent takes goes through an approval gate first, so nothing touches your Webex account without you agreeing to it.
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Frequently asked questions
How do I connect Webex to Xenition?
Open the connectors directory in Xenition, find Webex, and sign in when the authorisation window opens. The connection is managed for you — there is no API key to create, paste or rotate.
What can Xenition do with Webex?
Xenition can run 26 different Webex actions, including Create Team, Get Team Details, List Teams. You ask in plain language and the right one is called for you.
Can an agent use Webex on my behalf?
Yes. Agents can use Webex while you do something else, and every action passes through an approval gate before it runs.
Is there a free plan?
Yes. Xenition starts free with 25,000 credits a month and no credit card, and all connectors are available on every plan.