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Zoho Desk integration
Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions
Connect Zoho Desk to Xenition and work with it from chat, from an agent, or on a schedule — alongside every other app you have connected, in one workspace.
What you can do with Zoho Desk
Ask in plain language and Xenition calls the right one:
- Create Contact — Tool to create a new contact in Zoho Desk with name, email, and other details. Use this action when you need to add a new contact to the system, such as when onboarding a new customer or registering a support requester. Returns the created contact with id and webUrl for downstream operations.
- Create Ticket — Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.
- Download Ticket Attachment — Download a file attachment from a Zoho Desk ticket by attachment ID. Use this action when you need to retrieve a specific file that was previously attached to a ticket. Requires both the ticket ID and the attachment ID to identify the file to download.
- Get Agent — Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
- Get Agents Count — Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
- Get Contact — Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
- Get Contacts By IDs — Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
- Get Department — Tool to fetch details of a Zoho Desk department by ID.
- Get Departments Count — Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.
- Get Department Logo — Tool to get/download a department's logo from Zoho Desk.
- Get Ticket — Get Ticket
- Get Ticket Latest Thread — Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.
- Get Ticket Resolution — Get Ticket Resolution
- Get Ticket Thread — Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.
- List Agents — Tool to list all agents in the Zoho Desk organization with optional filtering and pagination. Use when you need to retrieve multiple agents, optionally filtered by status or confirmation state.
- List Contacts — Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.
- List Contact Accounts — Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact.
- List Departments — Tool to list all departments in the current Zoho Desk organization.
- List Organizations — Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions.
- List Roles — List Roles
- List Roles By IDs — List Roles By IDs
- List Teams in Department — Tool to list teams in the specified Zoho Desk department.
- List Tickets — List Tickets
- List Ticket Conversations — List Ticket Conversations
- List Views — List all ticket views in the Zoho Desk organization with pagination support. Views are saved filters that help organize and display tickets based on specific criteria. Use this action when you need to retrieve available views for filtering tickets, such as before calling the list tickets endpoint with a specific viewId.
- Search — Search across Zoho Desk modules including tickets, accounts, contacts, and tasks using keywords or phrases. Use this action when you need to find records across multiple modules or within a specific module based on search criteria. Returns matching results with pagination support.
- Update Account — Tool to update an existing Zoho Desk account's information such as name, email, phone, website, or description. Use this action when you need to modify account details after the account has been created. Only the fields you provide will be updated; other fields remain unchanged.
- Update Many Tasks — Update multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany
- Update Ticket — Updates an existing Zoho Desk ticket by modifying one or more fields such as status, priority, assignee, description, or other ticket properties. Use this action when you need to modify an existing support ticket in Zoho Desk, such as changing its status, reassigning it to a different agent, updating priority, or adding information. Returns the updated ticket object with all current field values i
- Upload Department Logo — Tool to upload/update a department logo in Zoho Desk.
…and 1 more Zoho Desk actions available in the workspace.
Give an agent access to Zoho Desk
An agent you create can use Zoho Desk on your behalf and keep working while you do something else. Every action an agent takes goes through an approval gate first, so nothing touches your Zoho Desk account without you agreeing to it.
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Frequently asked questions
How do I connect Zoho Desk to Xenition?
Open the connectors directory in Xenition, find Zoho Desk, and sign in when the authorisation window opens. The connection is managed for you — there is no API key to create, paste or rotate.
What can Xenition do with Zoho Desk?
Xenition can run 31 different Zoho Desk actions, including Create Contact, Create Ticket, Download Ticket Attachment. You ask in plain language and the right one is called for you.
Can an agent use Zoho Desk on my behalf?
Yes. Agents can use Zoho Desk while you do something else, and every action passes through an approval gate before it runs.
Is there a free plan?
Yes. Xenition starts free with 25,000 credits a month and no credit card, and all connectors are available on every plan.